Shipping policy



  • If your order is equal to or above GBP 50, the cost to ship your products will be zero
  • Shipping charges for your order below GBP 50 will be calculated and displayed at checkout

All orders are dispatched within 1 business day (for same day dispatch cut off time is before 12 noon, order received after cut off time will dispatch next day) once payment is processed, and it takes 3 to 5 days to be delivered to customers. Customers can expect to receive their ordered product within 3 to 5 business days after order is shipped. (Remote area may take longer)

Customer can also choose from below shipping method at check out page:

  • Standard Delivery in 3-5 business days. (Business days are Monday-Friday, Saturday and Sunday not included in shipping days)
  • Express Delivery in 1-2 business days. (Order received on Friday after 12 Noon local time will be ships on Monday)
  • Premium Next Business Day Delivery. (Order before 12 Noon local time for next business day delivery.)

Brightex Retail will provide tracking number to all its customers within 1 to 2 working days once the order is placed and payment is received.

Unless Brightex Retail needs to do verification of the transaction then our Operation Manager will Email within 1 to 2 working days for verification.

Brightex Retail will use premium courier service and will dispatch orders in a timely manner.

All orders are usually delivered between 3 to 5 business days but any delay caused by holidays or pandemic or any other reason by courier service is beyond our control and Brightex Retail cannot be held liable.

NOTE: Any order placed in weekend will be processed on next working day